سياسة الاسترجاع والاستبدال – متجر Alpha Sonic

📌 Return & Exchange Policy – Alpha Sonic Store

At Alpha Sonic, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, you may request a return or exchange in accordance with the Saudi Ministry of Commerce regulations.

🔹 Return & Exchange Conditions

✅ Return & Exchange Period: You can request a return or exchange within 7 days from the date of receiving your order.
✅ Product Condition: The item must be unused, in its original packaging, and with all accessories included.
✅ Proof of Purchase: A receipt or proof of purchase is required for all return or exchange requests.

🔹 Cases Where Returns or Exchanges Are Not Accepted

❌ If the product has been used, damaged, or misused.
❌ If the item is not in its original condition or missing parts.
❌ If the original packaging or seal has been removed or tampered with.
❌ Items that cannot be returned due to health and hygiene reasons after being opened (as per Saudi Ministry of Commerce regulations).
❌ Clearance items or special offers, unless there is a manufacturing defect.
❌ Requests made after the return period has expired.

🔹 How to Request a Return or Exchange

📩 Contact our customer service:

📦 Once your request is approved, we will provide return shipping instructions, and the item must be sent back via our authorized shipping partner.

🔹 Refund Policy

💰 Refunds will be issued using the original payment method within 5 to 10 business days after the returned item has been inspected.
💳 If the payment was made via credit or debit card, processing times may vary depending on the bank’s policy.

🚀 We are committed to providing the best shopping experience for you and look forward to serving you again!